Question 1

Q: Do the apartments have washing machines?

Accepted Answer

A: Yes, each apartment is equipped with its own washing machine, perfect for longer stays. If you need any assistance, feel free to reach out to us.

Question 2

Q: Is early check-in available?

Accepted Answer

A: Yes, early check-in is possible based on availability. Please reach out to us in advance, and we'll do our best to accommodate your request.

Question 3

Q: Are beach towels provided?

Accepted Answer

A: We provide bath towels for use in the apartment and around the pool, but please bring your own beach towels for the beach.

Question 4

Q: Can you arrange airport transportation for us?

Accepted Answer

A: Absolutely! We provide a convenient shuttle service to and from the airport for an additional fee. Just let us know your flight details, and we'll take care of the rest.

Question 5

Q: What are the must-visit attractions in Mauritius?

Accepted Answer

A: Staying at Twinsapartments offers a perfect base to explore Mauritius. Here are must-visit attractions: 1. **Le Morne Brabant**: A UNESCO World Heritage Site with panoramic views. 2. **Chamarel Waterfall and Seven Coloured Earths**: Unique sand dunes and a spectacular waterfall. 3. **Black River Gorges National Park**: Extensive hiking trails and rare bird sightings. 4. **Île aux Cerfs**: Crystal-clear lagoons and sandy beaches for water activities. 5. **Port Louis and Central Market**: Vibrant capital with local shopping and street food. 6. **Pamplemousses Botanical Garden**: Giant water lilies and diverse plant species. 7. **Blue Bay Marine Park**: Snorkeling and diving with vibrant coral reefs. Enjoy easy access to these attractions while staying with us.

Question 6

Q: Which traditional Mauritian dishes should I try during my stay?

Accepted Answer

A: During your stay, be sure to indulge in some traditional Mauritian dishes. The island’s cuisine is a delightful blend of Creole, French, Indian, and Chinese influences. Here are some must-try dishes: 1. **Dholl Puri**: Flatbreads filled with split peas, served with curry, chutney, and pickles. A street food favorite! 2. **Rougaille**: A tomato-based stew with fish, chicken, or sausages, flavored with garlic, onions, and thyme. 3. **Bol Renversé**: A unique dish with rice, vegetables, meat or seafood, and a fried egg, all served in a rich sauce. 4. **Briyani**: A Mauritian take on the Indian classic, featuring aromatic rice with meat and potatoes. 5. **Gateau Piment**: Spicy split pea fritters, perfect for snacking. Enjoy these delicious dishes and make your stay even more memorable!

Question 7

Q: What boat trips do you recommend in Mauritius?

Accepted Answer

Mauritius offers a variety of breathtaking boat trips to enhance your stay. Here are our top recommendations: 1. **Catamaran Cruise to Île aux Cerfs**: Enjoy snorkeling, a BBQ lunch, and stunning views. 2. **Dolphin Watching Tour in Tamarin Bay**: Swim with dolphins and enjoy scenic coastal views. 3. **Deep-Sea Fishing Excursion**: Perfect for fishing enthusiasts with opportunities to catch marlin and tuna. 4. **Glass-Bottom Boat Trip in Blue Bay Marine Park**: Ideal for families to admire coral reefs and marine life. 5. **Sunset Cruise along the West Coast**: Relax with a cocktail and enjoy the sunset. We can assist with booking these excursions to ensure you have an unforgettable experience.

Question 8

What is your privacy policy?

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, 
recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Question 9

Q: Is there a tourist tax in Mauritius?

Accepted Answer

Yes, a tourist fee of 3 EUR per night for each guest over the age of 12 has been introduced, effective from 01 October 2025. This fee will be collected in cash in EUR upon check-in at the apartment.

Frequently asked questions

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